Refrain from pushing down on rubbish inside your bucket/s as this creates extra pressure on the screw fixings inside the cabinet.
You should clean your Hideaway Bin a minimum of every 3 months using warm soapy water and a soft cloth. This includes removing the buckets and liner holders on your bin and cleaning the interior parts of your bin unit.
DO NOT allow food and grime to build up on the surfaces of your bin. This may damage the protective powder coat or the metal components.
DO NOT use harsh abrasive cleaners, commercial cleaning products, scouring pads or hard brushes.
Check that Runners/ball bearings are free of any debris/dirt/plastic from bin liners. When cleaning, try to avoid getting the runners wet, however, if this happens ensure you dry the runners well and lubricate them.
Lubricate your runners with a small amount of petroleum jelly, such as Vaseline, or a clear silicone grease. DO NOT USE silicon spray, WD40, CRC 556, or other similar sprays.
For all Compact models (except 2x35L and 2x40L models) from late 2016 onwards:
Fully extend the runners by opening your unit.
Remove the bucket(s) and liner holder(s) from your bin unit.
Press the yellow runner release latches on both sides (see Pic 1A).

Pull the handle/door front to separate the inner components from the bin unit.
Set runner inner with collar, handle/door bracket attached aside in a safe location.
As shown in Pic 1B, clean any dirt or debris from the upper and lower sets of ball bearings. Clean the upper and lower surfaces of the outer runner with a clean cloth, cotton bud or toothbrush. Apply lubricant to the upper and lower surface. Lubricate with petroleum jelly, such as Vaseline, or a clear silicone grease. DO NOT USE silicon spray, WD40, CRC 556, or other similar sprays.

As shown in Pic 1C, clean the upper and lower surfaces of the inner runner with a clean cloth, cotton bud or toothbrush. Apply lubricant to the upper and lower surface.

Once cleaned, reattach the runners – line up the inner runners (with the collar handle/door bracket attached) to the outer runners (attached to the body of the bin). Push the inner runners into position until the unit is fully closed. There may be some resistance when pushing the unit closed but the runner should operate smoothly after reassembly.
For 2x35L and 2x40L Compact models from late 2016 onwards:
Fully extend the runners by opening your unit.
Remove the bucket(s) and liner holder(s) from your bin unit.
Find the black levers located on the outer side of both the left and right runner (see Pic 1D).

Simultaneously, push the left lever up and the right lever down and pull inner of the runners towards you until it separates completely from the unit.
Set runner inner with collar, handle/door bracket attached aside in a safe location.
As shown in Pic 1E, clean any dirt or debris from the upper and lower sets of ball bearings. Clean the upper and lower surfaces of the outer runner with a clean cloth, cotton bud or toothbrush. Apply lubricant to the upper and lower surface. Lubricate with petroleum jelly, such as Vaseline, or a clear silicone grease. DO NOT USE silicon spray, WD40, CRC 556, or other similar sprays.

Once cleaned, reattach the runners – Line up the inner runners (with the collar handle/door bracket attached) to the outer runners (attached to the body of the bin). Push the inner runners into position until the unit is fully closed. There may be some resistance when pushing the unit closed but the runner should operate smoothly after reassembly.
Your Hideaway Bin Should be able to open fully to allow the back bucket to be removed. If you cannot open the bin fully, your bin runners may have developed a "memory" over time. This occurs due to the bin usually being opened partially during everyday use. If your bin runners have developed a memory, you can reset the runners. Place a firm grip on either side of your handle/door bracket and slowly, but firmly, pull the unit towards you. Continue to pull the runners towards you until they reach their maximum extension. Then close your unit fully again.
USEFUL LINKS
DOWNLOAD Compact 2 Year Warranty
DOWNLOAD Compact Care and Maintenance Instructions
Order Replacement Liner Holders
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